Automation & agents
Voice AI for the calls your team should not have to take.
Phone agents for routine calls, plus automatic transcripts and summaries of calls and meetings, piloted on your real recordings before anything goes live.
At a glance
Voice AI & call automation
- Piloted on your real call recordings
- Always identifies itself as an assistant
- One step to reach a person
- Transcripts and summaries saved to your system
Delivered from New Baneshwor, Kathmandu, on-site across the valley and remotely across Nepal.
In short
What is a voice AI agent?
A voice AI agent is software that can hold a spoken conversation over the phone or in an app. It listens, understands what the caller wants, replies in a natural voice, and completes simple tasks such as booking an appointment or taking a message. Related tools transcribe and summarize calls and meetings automatically. Bit Microsystems builds voice AI for businesses in Nepal, and is upfront that English is currently more reliable than Nepali for fully automated calls.
What is included
Everything needed to make it work in practice
One team covers the full job, so there are no gaps between suppliers.
Call flow design
We define which calls the agent handles, what it may say, and when it must transfer to a person.
Speech recognition and voice
Listening and speaking models chosen and tested on your callers’ accents and language mix.
Telephony integration
Connection to your existing number, PBX or cloud phone system, depending on what your provider supports.
Call transcripts and summaries
Each call becomes searchable text with a short summary and next actions, saved to your CRM or shared drive.
Meeting notes
Recording, transcription and action items for internal meetings, board meetings and client calls.
Handover and monitoring
Transfer to staff at any point, with reports on call volumes, outcomes and where callers gave up.
Where it is used
Who this helps, and how
Typical situations we design for in Kathmandu and across Nepal.
Reception and appointment lines
Clinics, salons and service centres can take booking requests after hours instead of missing the call.
Reminders and confirmations
Outbound calls for appointments, renewals and due dates, with the option to confirm or reschedule.
Support and sales teams
Every call transcribed and summarized automatically, so follow-ups are not lost and quality can be reviewed.
Outsourcing and BPO companies
English-language voice agents and call analytics for teams serving clients abroad.
How we work
From first conversation to a system your team uses
- 01
Choose the calls
We listen to sample recordings and pick the call types that are frequent and predictable.
- 02
Build and test
You hear the agent handle recorded and live test calls before any customer does.
- 03
Pilot
The agent runs on one line or during limited hours, with staff ready to take over.
- 04
Measure and extend
We review completed calls, transfers and drop-offs, then widen the scope if the numbers justify it.
Is it right for you?
An honest fit check
We would rather tell you now than after you have paid for the wrong thing.
A good fit if
- You receive many similar calls that follow a predictable script.
- Calls are missed outside office hours.
- You need a written record of what was said and agreed on calls.
- Your callers speak English, or your Nepali call flows are short and structured.
Probably not the right choice if
- Your callers mostly hold open-ended conversations in Nepali. Automated speech quality there is not yet something we would put in front of customers without a careful pilot.
- The calls are emotionally sensitive, such as complaints or medical concerns. Those should go to people.
Tools and technology we work with
Questions
Frequently asked
Straight answers to what people ask us most about this service.
Does voice AI work in Nepali?
Partly. Speech recognition for clearly spoken Nepali works reasonably well, which makes transcription and summaries practical. Natural-sounding Nepali speech output and mixed Nepali-English conversation are improving but are less mature than English. We always pilot with recordings of your real calls and let you judge the result before going live.
Can a voice agent use our existing phone number?
Usually, if your telephone provider or PBX supports SIP or call forwarding. We check this during the assessment and tell you the options before any work starts.
Will callers know they are speaking to an AI?
Yes. We always have the agent introduce itself as an automated assistant and offer a way to reach a person. Callers respond better to an honest assistant than to one pretending to be human.
Can you just transcribe and summarize our calls or meetings, without an agent?
Yes, and for many organizations that is the best first step. Transcripts and summaries deliver value immediately and carry far less risk than automated conversation.
Should we tell people that calls are recorded?
Yes. We add a clear announcement that the call is recorded or handled by an automated assistant, and we recommend confirming the specific obligations for your sector with your legal adviser.
Related
Often combined with
Start a conversation
Thinking about voice AI & call automation?
Tell us what you want to achieve and what you have today. We will reply with a clear plan, a realistic timeline and an estimate.